Anonymous
map-marker Bossier City, Louisiana

Awful Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We chose this company over big box stores like Lowe's and Home Depot but received horrible service. The sales manager at the Bossier location did not show up at the appointed time to measure our home. He assured us that "no Mexicans" would be contracted to lay our carpet. The carpet was poorly installed. The men who laid it ate and drank food/drinks in our garage without asking and left the garbage around the house. They used a dumpster we were renting to discard the old carpet even though removal and haul away was included in purchase price. The sales manager never inspected the job as promised and never contacted us for a follow up once payment was received. Avoid!
View full review
Loss:
$3000
Reason of review:
Poor work

Preferred solution: Let the company propose a solution

1 comment
Guest

Mr. Ivey, why did you not respond to this complaint.

? Why did you not confirm of refute this complaint?

No follow up? Hmmm.....

Anonymous
map-marker Shreveport, Louisiana

Restocking fee was charged for an item not installed.

Stay away from Robert Ivey's Flooring America. I was charged a $1,000.00 fee for restocking of tile that they say they ordered elsewhere. They had no one to install my product so I cancelled. They use contract installers even though they have six locations and all have warehouses. They do not itemize product and labor but lump the price together. Why, to cheat the consumer? They have a BBB sign on the door but they are not members. Avoid there stores at your own peril. Shreveport locations, bossier and down in south LA. I am still waiting to get my money returned.
View full review
1 comment
Guest

MR. IVEY, WHY DO YOU NOT POST A FOLLOW, REFUTING THESE CLAIMS?? BECAUSE THEY ARE TRUE?

BUYERS...BEWARE...

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article